Mobile telecom operator MTN has entrusted its network maintenance operations to Chinese telecom equipment and ICT solutions company ZTE so as to improve the efficiency and the quality of services offered.
While presiding over the ceremony to commission the ZTE Network Operation Centre on Friday, MTN Uganda chief executive officer Wim Vanhelleputte said the centre is a significant facility for them because it marks the climax of the company’s transition.
“This transition was difficult in the beginning because you stopped being MTN employees and became ZTE employees but the results are extra-ordinary because you are doing better than we were doing on our own,” he said while highlighting the improved services which include the office facility, raised network standard and the jobs created.
In his speech, Yu Bin the ZTE Managing Director, said there has been significant progress made by the ZTE team to improve the of MTN network in Uganda leading to the 2016 Best Network experience award.
“With ZTE and MTN’s cooperation, MTN Uganda won 2016 Best Network Experience Award presented by MTN Group. MTN because Uganda’s network has been greatly guaranteed and improved,” he said.
ICT Minister Frank Tumwebaze, who commissioned the centre, commended MTN and ZTE’s constructive partnership and contribution to the local telecom industry urging them to open up regional customer and operation centers to interface with clients to enhance customer experiences.
“I am happy that you have opened this centre but we need regional customer service centres to interface with clients, they should be educated when things go wrong,” he said.