Both government and non-government institutions should leverage on the use of technology to empower citizens or make government more accessible and effective.
Since the end of the 1990s, Africa has witnessed a radical evolution of ICTs initially centred on deploying communication and connectivity infrastructure. Despite facing hitches in accessing new technologies, the potential they offer is a key aspect in the work of civil society organisations (CSOs), governments and the private sector.
Governments use ICT for intra-governmental communication and for implementing services to inform and communicate with citizens, and promoting citizen participation in democratic processes.
For instance in 2013, the Ministry of Finance launched the Know Your Budget portal for both national and local levels with which citizens are able to interrogate the data and provide feedback or ask questions about budgets for different administrative units.
Such initiatives are helping to improve duty bearers’ use of ICT to provide information and get feedback from rights holders.
Similarly, many NGOs such as Anti Corruption Coalition Uganda, Transparency International Uganda have initiated civic tech projects to increase citizen participation in demanding for transparency and accountability from duty bearers.