In Summary
  • East Africa: Safaricom, Tigo and Vodacom are the only mobile money operators certified in East Africa.

Uganda Communications Commission (UCC) has urged telecoms to implement good mobile money practices by adhering to parameters set by international certification that ensures efficiency in service delivery.
International certification such as the one offered by GSMA Mobile Money offers safer, transparent and resilient financial services to millions of mobile money users across the globe.
Mr Godfrey Mutabazi, the UCC executive director, said the certification, although outside UCC’s mandate, was developed to build trust based on good practices of mobile money operations.

“The certification is operational. Our operators need to check it and implement it,” he said in a telephone interview.
Mr John Giusti, the GSMA chief regulatory officer, recently said that mobile money operators are rated based on their ability to deliver secure and reliable services and capacity to protect the rights of consumers.
The certification also seeks to assess measures through which mobile money operators can combat money laundering and terrorism financing.

The certification was recently launched at the Mobile 360 event in West Africa. Safaricom (Kenya), Tigo and Vodacom Tanzania are the only mobile money operators certified in East Africa.
In Uganda, there have been cases where users’ mobile money accounts are hacked into, compromising the security of the service.
For instance, some MTN staff are battling a case in court for hacking into users’ accounts.